What We Do

We empower our defense and law enforcement customers to focus on their primary mission by removing friction points and setting them up for long-term success. VWI provides facilities and infrastructure management; our specific services include housing management, custodial services, facilities management, operations & maintenance, and various professional services. By providing strategic, responsive, and mission-driven solutions, we forge long-term partnerships with our customers, vendors, and team members. We invite you to join our team, providing essential services for those who serve our country.

What You’ll Do

The Dormitory Manager is responsible for managing the housekeeping and dormitory staff including all housekeepers for a multi-building dormitory complex that can host over 700 guests at a time. Beyond personnel management, they are expected to research & prepare special reports and communicate with FLETC Operations Team on Billeting. Additionally, they will conduct group training, reviews, and improve customer service habits across the team. Key duties include the following:

Plan and oversee employee work schedule

Set up and manage a variety of services like room assignment, laundry, and housekeeping

Approve timesheets and time off

Lead department meetings and prepare reports, and conduct training

Supervise the efficiency of the housekeeping staff and assign special task when required

Ensure important communication is provided in a timely and consistent manner to each shift

Assists in interviewing and selection of new hires

Assist in the onboarding and training process for new hires, including working with admin to ensure proper completion of all new hire documents are submitted

Perform counseling, implement corrective actions, and termination of employment

Perform end of year evaluation of housekeeping staff annual performance

Provide support to housekeeping 24/7

Generate reports to submit to managers

Perform auditory functions and other duties as assigned

What You’ll Have

Shall possess at least 3 years of recent (within the past 10 years) responsible experience in the management and supervision of commercial and institutional housekeeping and guest services of the multi-building facilities that can house up to 750 guests at a time.

Specific prior experience in setting up and managing a variety of services including room assignment, laundry, and housekeeping services

High school diploma or equivalent

Strong leadership skills, including training, coaching, counseling, and implementing policies

Excellent problem-solving abilities and drive to continuously identify areas for improvement

Shall have proficiency in oral and written communication in English.

Knowledge of basic record keeping procedures and general office practices

Knowledge of computers and software applications; Ability to establish and maintain filing systems

Ability to analyze documents to determine compliance with rules, regulations, and procedures

Physical ability to complete moderate bending, stooping, reaching above/below waste, pushing/pulling movements, standing, kneeling, sitting, walking, lifting up to 50 lbs., and typing