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Site Operations Manager / Housekeeping Supervisor
Responsibilities
- Direct, train, and inspect housekeeping personnel and demonstrate proper cleaning procedures.
- Develop daily and weekly cleaning schedules, adjust assignments to occupancy and service needs, and document completed work.
- Perform housekeeping duties while overseeing routine cleaning, weekly maid service, checkout cleaning, and periodic deep cleaning.
- Serve as the primary liaison with the Fermilab Housing Office, housing guests, and the contracted linen service.
- Remain available as the primary contact for off-hours needs, carry a company-provided cell phone, and coordinate emergency staff response.
- Manage clean and soiled linen collection, distribution, counts, inventory records, and transfers to the linen service.
- Coordinate linen replenishment and specialty dry-cleaning transactions.
- Maintain housing key inventories, secure keys appropriately, and complete end-of-day inventories.
- Inspect housing facilities, report maintenance concerns and property damage, and address cleaning deficiencies.
- Maintain housekeeping supply inventories and ensure approved cleaning products and safe work practices are used.
- Support guest and Housing Office needs, including delivering notices, providing maintenance access, and assisting locked-out guests.
- Complete required safety training and support compliance with Fermilab safety policies and applicable OSHA requirements.
- Demonstrated ability to lead housekeeping personnel while performing hands-on cleaning duties.
- Ability to organize staff schedules, prioritize changing workloads, inspect completed work, and maintain accurate records.
- Effective verbal communication and professional customer-service skills.
- Ability to manage linen inventories, cleaning supplies, and key-control procedures.
- Valid driver’s license, ability to drive immediately while onsite, and compliance with applicable vehicle-insurance documentation requirements.
- Real ID-compliant identification and ability to meet Fermilab site-access requirements.
- Availability to support off-hours communications and coordinate emergency response.
- Ability to complete Fermilab-required training before beginning work, including applicable chemical safety, Hazard Communication, Bloodborne Pathogens, and PPE training.
- Previous supervisory experience in housekeeping, hospitality, residential housing, dormitories, or corporate housing.
- Experience with linen-room operations, inventory tracking, and laundry-service coordination.
- Experience managing cleaning services in occupied facilities and responding professionally to resident or guest requests.