What We Do 

We empower our defense and law enforcement customers to focus on their primary mission by removing friction points and setting them up for long-term success. SRM Group provides facilities and infrastructure management; our specific services include housing management, custodial services, facilities management, operations & maintenance, and various professional services. By providing strategic, responsive, and mission-driven solutions, we forge long-term partnerships with our customers, vendors, and team members. We invite you to join our team, providing essential services for those who serve our country. 

 

What You’ll Do 

The Desk Clerk (SCA Code 99050) is the first onsite point of contact for all lodging guests at the FLETC Charleston facility. As such, you are responsible for creating a welcoming environment and providing high-quality guest services in a prompt, respectful manner. Key duties include the following: 

• Greet guests and provide them with high quality customer service 

• Facilitate check-in and check-out processes 

• Track room availability and guests' account, maintaining proper records 

• Answer guest questions and incoming calls 

• Redirect phone calls to the appropriate department and take down messages 

• Make changes for guests on reservations as per the instruction and approval of FLETC Operations and SRM Management  

• Perform other duties as assigned 

 

What You’ll Have 

• Must possess a high school diploma or equivalent and have 2 years’ experience in a similar role 

• Ability to interact with the general public and provide excellent customer service at all times 

• Ability to understand detailed orders, instructions, and training materials 

• Ability to maintain poise and self-control even under stressful circumstances 

• Ability to construct and write clear, concise, accurate and detailed reports 

• Shall not have a criminal record 

• Possess a valid up to date Red Cross First Aid and CPR Defibrillator training certificates 

• Ability to type up to 40 words per minute with 95% accuracy 

• Ability to operate a computer terminal 

• Shall have proficiency in oral and written communication in English