Apply to Data Center Support Technician (NIH)

Data Center Support Technician
Location: Bethesda, Maryland, with occasional support in Sterling, Virginia
Employment Type: Full-time
Schedule: Onsite shift work; after-hours and on-call support may be required
Position Status: Contingent upon contract award
Position Summary
V W International is seeking a Data Center Support Technician to provide technical, administrative and customer-facing support for mission-critical data center facilities activities.
This position will work closely with data center facilities personnel, customers, vendors and technical teams to coordinate infrastructure requirements, service requests, equipment installations, cabling, electrical requirements, cooling needs and other data center operational activities.
The ideal candidate has experience supporting a working data center and understands the relationship between IT equipment, network connectivity, electrical distribution and cooling infrastructure.
Key Responsibilities

Support data center facilities operations, initiatives, projects and customer requirements.
Coordinate with customers to identify IT equipment and facilities-infrastructure needs.
Assist with the development and implementation of basic infrastructure solutions.
Support equipment installations, removals, relocations, adds, moves and changes.
Process and track data center service and equipment purchase requests.
Coordinate power, cooling, cabling, space and connectivity requirements for customer equipment.
Support copper and fiber-optic cabling activities.
Assist with basic network connectivity and troubleshooting involving Layers 1–3 of the OSI model and TCP/IP addressing.
Assist with power-circuit, circuit-breaker, UPS, PDU and power-distribution requirements.
Assist with data center cooling assessments and equipment-placement considerations.
Maintain service-request records, customer communications, documentation and status reports.
Coordinate activities with data center facilities personnel, IT customers, vendors and subcontractors.
Assist with inspections, inventory, equipment documentation, work orders and maintenance records.
Respond professionally to customer questions and service needs.
Identify operational issues and elevate risks or technical concerns to senior facilities personnel.
Support after-hours maintenance and on-call response when required.

The SOW identifies this as a technical and customer-support role covering facilities coordination, IT requirements, networking and cabling, electrical distribution and cooling solutions.
Required Qualifications

At least two years of professional experience in environmental data center monitoring.
At least two years of professional experience supporting complex data center facilities, infrastructure or IT systems integration.
At least two years of professional experience in a multi-platform enterprise networking environment.
Bachelor’s degree from an accredited institution in computer science, information systems, engineering, business, facilities management or a related discipline.

Equivalent directly relevant professional experience may be considered in place of the degree.

Functional understanding of Layers 1–3 of the OSI model.
Functional knowledge of TCP/IP addressing.
Working knowledge of copper and fiber-optic cabling technologies.
Working understanding of data center electrical-distribution systems, including circuits, circuit breakers, UPS systems, transfer switches, PDUs and power-distribution modules.
Working understanding of data center equipment-cooling systems and solutions.
Experience supporting customers in an operational IT or data center environment.
Strong written and verbal communication skills.
Demonstrated problem-solving, troubleshooting and organizational abilities.
Ability to qualify for federal facility access and meet applicable background-investigation requirements.

The solicitation’s minimum experience and technical requirements appear in SOW Section 10.3.
Preferred Qualifications

Experience supporting a federal or other regulated data center environment.
Experience with ticketing, service-request or IT service-management platforms.
Experience coordinating IT equipment installation and facilities requirements.
Familiarity with DCIM or environmental-monitoring systems.
Data center, networking, cabling, electrical or IT support certifications.

VW International, Inc. (VWI) is an Equal Opportunity Employer - Minorities/Females/Vet/Disabled

The following questions are to ensure Equal Employment Opportunity Commission (EEOC) and Affirmative Action Plan compliance and are strictly voluntary. We invite all applicants to self-identify their race and gender. We maintain this data for EEOC inquiries and to assist in any discrimination investigations by the federal, state and local governments.

We strive to maintain a positive working environment where all employees are treated fairly and equally. Any form of discrimination or harassment based on race, nationality, ethnic origin, sex, sexual orientation, marital status, religion, disabilities of any kind, age, or veteran status is against VWI policy.

If you are unable to submit an application online or require assistance, please feel free to contact the human resources department at (703) 360-5464.

Upload Resume *

Drop files here, paste or browse

Gender

If you prefer to not answer, please leave blank

Ethnicity

If you prefer to not answer, please leave blank

Veterans Status Updated

I am NOT a protected veteranDisabled veteranRecently separated veteran (3 years)Active duty war/campaign badge veteranArmed forces service medal veteranI am a protected veteran, but I choose not to self-identify the classifications to which I belong.

VWI takes affirmative action to employ and advance veterans. Check all that apply.

Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?
You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

Yes, I Have A Disability, Or Have A History/Record Of Having A DisabilityNo, I Don’t Have A Disability, Or A History/Record Of Having A DisabilityI Don’t Wish To Answer

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete

Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Upload Cover Letter

Drop files here, paste or browse

First Name *

Last Name *

Email *

Address

City *

State *

Zip Code *

Primary Phone *

Salary Requirements - Tell us what it will take to get you here *